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SolenElec
Legal Information

Terms of Service

Last Updated: March 15, 2026

1. Agreement to Terms

By accessing our website and engaging in business transactions with our company, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using or accessing this site.

2. Business Relationship

Our services are exclusively provided on a B2B (Business-to-Business) basis. We manufacture and supply electromagnets and solenoid valves to qualified business entities including appliance manufacturers, electronics wholesalers, and industrial distributors.

  • All orders require valid business registration documentation
  • Minimum order quantities (MOQ) apply to all products
  • Pricing is subject to volume and customization requirements
  • Payment terms are established based on credit evaluation

3. Product Specifications

All product specifications, including electromagnetic properties, dimensions, and performance parameters, are provided for reference purposes. We reserve the right to modify specifications to improve product quality and performance.

  • Custom specifications require written confirmation
  • Sample approval is mandatory before mass production
  • Technical drawings and specifications are confidential
  • Products comply with international safety standards

4. Quotations and Pricing

All quotations are valid for 30 days from the date of issue unless otherwise specified. Final pricing depends on order quantity, customization requirements, raw material costs, and delivery terms.

Note: Prices are subject to change based on fluctuations in raw material costs, exchange rates, and manufacturing conditions. We will notify customers of any significant price changes before order confirmation.

5. Orders and Payment

Order acceptance is subject to our approval and production capacity. Payment terms are established based on customer credit evaluation and order history.

  • Standard payment terms: 30% deposit, 70% before shipment
  • Established customers may qualify for extended payment terms
  • Accepted payment methods: T/T, L/C, and other agreed methods
  • Late payment may incur interest charges and affect future orders

6. Manufacturing and Lead Time

Production lead times vary based on order complexity, quantity, and current production schedule. Standard lead times range from 15-45 days after order confirmation and sample approval.

  • Rush orders may be accommodated with additional charges
  • Lead times are estimates and not guaranteed
  • Customers will be notified of any significant delays
  • Force majeure events may affect production schedules

7. Quality Assurance

We maintain strict quality control procedures throughout the manufacturing process. All products undergo comprehensive testing before shipment to ensure compliance with specifications and international standards.

  • ISO 9001 certified manufacturing processes
  • 100% functional testing before shipment
  • Quality certificates provided upon request
  • Third-party inspection services can be arranged

8. Shipping and Delivery

We offer flexible shipping options including FOB, CIF, and DDP terms. Delivery arrangements are made based on customer requirements and order specifications.

  • Risk transfers according to agreed Incoterms
  • Export documentation provided as required
  • Insurance available upon request
  • Customers are responsible for import duties and taxes

9. Warranty and Returns

We provide a standard warranty period of 12 months from the date of shipment against manufacturing defects. Warranty coverage is subject to proper installation, operation, and maintenance.

  • Defective products will be repaired or replaced at our discretion
  • Returns require prior authorization and RMA number
  • Warranty does not cover misuse, abuse, or unauthorized modifications
  • Return shipping costs for warranty claims are negotiable

10. Intellectual Property

All designs, technical drawings, specifications, and manufacturing processes are proprietary and confidential. Customers may not reproduce, reverse engineer, or share our intellectual property without written consent.

11. Limitation of Liability

Our liability is limited to the repair or replacement of defective products. We are not liable for indirect, consequential, or incidental damages including lost profits, production downtime, or third-party claims.

Important: Maximum liability is limited to the invoice value of the defective products.

12. Confidentiality

Both parties agree to maintain confidentiality of all proprietary information, technical specifications, pricing, and business terms disclosed during the business relationship.

13. Governing Law

These Terms of Service are governed by the laws of the People's Republic of China. Any disputes arising from these terms will be resolved through arbitration in accordance with international commercial arbitration rules.

14. Modifications

We reserve the right to modify these Terms of Service at any time. Changes will be effective immediately upon posting to our website. Continued business engagement constitutes acceptance of modified terms.

15. Contact Information

For questions regarding these Terms of Service or any business inquiries, please contact us:

Email: info@company.com

Phone: +86 XXX XXXX XXXX

Address: [Company Address]

By proceeding with any order or inquiry, you acknowledge that you have read, understood, and agree to these Terms of Service.

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